A Caribbean catamaran tour may look great in your head, but very few dare to tell you the truth. Don't worry! This blog post will tell you everything that can go wrong during your Caribbean catamaran tour and how to prevent it.
Per month, we transport thousands of people on our boats, different countries, ages, cultures, and more; as you can imagine, we receive opinions about why, in some cases, it wasn't entirely satisfactory, so we have made a list of the most common Isla Mujeres tour problems that can ruin your experience and turn it into a real catastrophe, but we also tell you how to prevent them (so you can be prepared).
Let's divide the possible issues in a tour to Isla Mujeres into three phases: Pre-Sail, Sailing, and After-tour.
The best way to ruin your catamaran experience from the very first step is to book your tour with an unauthorized seller or on the street/beach. These people often mislead buyers, selling tours at incredibly low prices that turn out completely different or become scams.
Planning your trip at the last minute is a lot of fun! No, seriously. If you like to waste your money, shopping last minute is the way to go. Last-minute bookings are possible, but they also present many risks and drawbacks. For instance, if you book a last-minute catamaran, we probably won't be able to include food service since you must request it beforehand.
Tardiness is a must-have quality in the art of screwing things up. Nothing annoys other people (and tour operators) more than someone late everywhere. Being late to the meeting will cause you to miss your transportation and jeopardize your catamaran experience, as you will either have to get to the marina on your own or reschedule your tour (which means -$ ).
Denying service to passengers without identification is our passion. Our guests deserve to receive the service they paid for, and we will not give it away to a stranger with no ID. We will always ask for identification to confirm the names of the guests and avoid mistakes and the presence of stowaways on board.
If you've made it this far, you've reached the catamaran and are ready to get on board. Let's see how to turn your catamaran trip into a disaster!
You cannot board the catamaran with shoes for the following reasons: To avoid damaging the deck and the trampolines (nets) of the boat, to avoid slipping, and to prevent the shoes from falling into the sea. That is why we will ask you to remove them and leave them in a container. So, if you plan to wear those $2,000 Nike Dior tennis shoes, think twice or even three times.
If you no longer like your smartphone and want to get rid of it, the solution is to take pictures and selfies on the ship's edge. If you succeed, it will fall into the water, and you'll be ready to buy a new phone. On a serious note, another risk is that your stuff could disappear if you leave it exposed. Remember that our crew and up to 100 other guests are on board the shared tours.
It may sound brave, but it is very dangerous. At Cancun Sailing, our visitors must wear a life jacket to participate in snorkeling. Remember that snorkeling is a calm activity in the open sea, and many underestimate the strength of the currents and the effort involved in swimming.
We love to party too, but what we don't think is a good idea (and neither do the other guests) is having to deal with people who can't control themselves with alcohol. Excessive drinking is dangerous in any environment, especially if you are traveling aboard a boat with other people. Those who abuse alcohol consumption could damage boats or cause accidents that could even be fatal.
If you travel to Cancun, especially in the last months of the year (September, October, and November), it will likely rain during your visit. Rain is so unpredictable that it can last as little as 5 minutes, even if the weather app says it will rain all day.
Some of our catamaran tours include buffet meals in a beach club (which is on this topic where most of our customer's complaints come from). What we can say about this is that "food is like art, it varies depending on the diner's taste".
Since you have read this post up to this point, we suggest you book our Isla Mujeres Full Experience tour, which has everything. This activity includes:
We want you to know the worst things that could happen on a catamaran tour and the worst things that have happened during our tours. We have listed some complaints and negative opinions of Cancun Sailing that our users have had, as well as a transparent explanation so they don't happen to you.
Unfortunately, theft of belongings is a risk that can happen in any tourist activity, especially if you take the tour with other passengers. Minimize this risk by avoiding bringing valuables on the tour and keeping what you carry. Most thefts or losses occur because passengers leave their bags open and their belongings scattered and unattended.
Can you swim for 30 minutes without stopping? Really? The snorkel swim is in the open ocean, and the currents make it challenging for some. The time for snorkeling is planned so that it doesn't become an exhaustive activity, and you can continue with the tour. If you want to continue enjoying the sea, you can visit the beach in Isla Mujeres in your free time. During a private tour, in addition to your snorkeling time, you can swim at Playa Norte, considered one of the most beautiful beaches in the world.
During our tours you have the option to visit Isla Mujeres for approximately 2 hours, this means that you are free to go wherever you wish within the time range. In general, all guests return responsibly to the dock at the assigned time, but sometimes one or two passengers take too long to arrive, and it is no longer possible to wait for them. We would rather miss two guests than disappoint the other 78.
If you wish more free time, our Isla Mujeres Full Experience tour offers you 2:30 hours of free time on Isla Mujeres, more than our other options.
Sharing a boat with other guests has its good and bad sides. If you like to party, dance, and meet new people, you will most likely enjoy our Plus Experience Tour. Another option is our Privilege Experience Tour, our most luxurious tour. On the other hand, if you want to create your own experience, you can book a private catamaran where you can play the music of your choice.
As any tour operator at Cancun Sailing, we have different options for all guests' profiles. We have more economical options (without transportation) and an all-inclusive tour, a VIP tour, and a private catamaran rental.
We recommend you consciously check what you are buying, as there are resellers or unauthorized tour operators that promise the client amenities and activities that are not included.
“Awful, it was raining” 🌧️ |
🐠 "I couldn't see any fish" |
"The water was too cold" ❄️ |
Yes, it may seem unbelievable, but we receive these kinds of negative reviews from our visitors, and we can do nothing to fix them. We are good but cannot be God; these are our day-to-day frustrations.
We want to know what you liked and what you didn't like. This will help us improve our services so that you get what you are looking for. Our Guest Services department is always attentive to all the comments we receive and provides personalized attention to any questions you may have.
Remember that you have different tools available to communicate with us, for example:
We hope we didn't scare you, but it is always better to be honest with our clients. And remember, all these circumstances can be avoided if you consider them. For any other doubt, we have a Help Center with the most frequently asked questions to help you make the best decision.
We are available on Facebook, Instagram, WhatsApp, by phone 998 283 1812, and through our executives online on our Website.